FAQs

It's up to you.

Your session is 55 minutes in total, so you are welcome to watch one video, or multiple, feel free to stay a little longer for a stretch or some yoga, if there is no one else in the room. 

• Choose a space with a KioskPro nearby, grab a long box and take a seat

• The kiosks also offer Mat classes. You can find more equipment in the storage area for mat classes

• You can move the kiosk if it suits you, but please return it to it's original spot after your workout

• Login to your Your Reformer KioskPro account

• Connect your headphones via Bluetooth, or use the headphones provided in-studio and connect

• If there is no one else in the room, you are welcome to skip using headphones and adjust the sound from the video on screen

• Select a class on screen, grab any accessories needed from under your reformer or around the room, and press play

• With over 800 classes to choose from, use the filters to help you drill down and select something suitable

• Watch along on the screen for instructions

• Hit the pause button at anytime, go at your own pace

• View the full instruction manual here

SAUNA INSTRUCTIONS (short version)

• Power ON sauna and red light tower.

• Place one full size towel on the whole seat. One full sized towel on whole floor inside sauna.

  • DO NOT USE THE SAUNA WITHOUT TOWELS. The towels must cover the whole seat and the entire floor. 

• Connect to Bluetooth speaker via Aux button

• You may wear bathers or briefs or stay fully clothed

• DO NOT touch red light tower! It is extremely HOT

• Arrive and begin your appointment on-time. There is 30mins of buffer time on either side of your appointment to allow the sauna to reach temperature, get comfortable, and relax. Please ensure that you've completely exited on time, to make it available for next booking.

• Power OFF sauna & red light tower before you exit.

• Wipe down seat backs and touch points using the wipes provided.

• Any issues please call us 0493 814 284

• If the KioskPro screen isn't working - reset the screen by holding the button on the bottom right of the back of the screen, then select restart. If this doesn’t resolve the issue, or you experience any issues with equipment or facilities, please let us know immediately

• If the sauna is not working, call us immediately 0493 814 284

• You will receive a unique access code via your appointment confirmation email prior to the start of your appointment

  • Use this access code to open the key locker

• please close and lock the door when you leave

• Lights and heaters are automated, so the room will be at a suitable temperature when you arrive for your appointment

• What if someone follows me into the studio?

  • We have a strict no tailgating policy. If someone tailgates you, it will lead to the suspension of your membership. If you are having difficulty accessing the building please text or call us at 0493 814 284

• Can I access the building without a booking?

  • If you access the building without a booking it will lead to a suspension of you membership and a permanent ban. 

• You must cancel via our website, Serenity app or browser

• Sauna bookings have a 12 hour booking cancellation policy. No refund, session fee is forfeited. You will be charged a $5 cancellation fee

• Cancelling classes or kiosks at least 4 hours prior to session: No cancellation fees, you will retain your session pass, and may use it towards a future session. 

• Cancelling within 4 hours of session: No refund, session fee is forfeited. You will be charged a $5 cancellation fee

• No shows: No refund, session is forfeited. You will be charged a $10 no-show cancellation fee

• Bring a water bottle and a towel. Arrive at 5 minutes early to get set up, and check-in. All equipment is provided. 

• Grippy socks and workout towels available for purchase in-studio or in-app (Serenity Bookings App)

• Wear comfortable clothing you can move in easily. Leggings, shorts, or exercise pants and a comfy top is perfect.

• We offer a huge variety of beginner classes throughout the week and on weekends. There is a variety of classes for all levels

• If you are interested in a private appointment to assess your level and abilities, please email us. 

• No shoes in-studio please, unless required.  Grippy socks are available to purchase if required.

• Seek professional advice from your doctor or health professional before undertaking any classes.

• We will require a letter from your GP before you can attend any classes after the first trimester

• We do not recommend sauna usage while pregnant. 

• Children aged 9 and over are welcome to attend classes, when accompanied by a parent or guardian. 

• Check with us first if you can bring younger children. Many of our instructors welcome a child to sit with a quiet activity during class. 

• We offer monthly parents and kids classes on Sunday mornings (on-demand) and twice weekly mums and bubs pilates and yoga classes. 

• Yes, parking is available on Market and Victoria St. 

•  Please be mindful of your neighbours keep noise to a minimum when arriving and departing the studio. Noise travels. 

• Please note: Parking in the side entrance on Victoria St (next to Emma James Catering) is reserved for tenants and service vehicles only. This is not a public carpark.