FAQs

Pack your towel, drink bottle, grippy socks or clean runners for our cardio/HIIT classes.

Pack your towel, drink bottle, grippy socks or clean runners for our cardio/HIIT classes.

If you plan on doing two or more classes per week, our direct debit memberships are going to be the best value for you.  There’s a range of different membership options and class packages available, click here to find out more.

Yes. For upto 8 weeks per year. Read our Terms & Conditions for a full explainer on holds and cancellations

Our ten hour cancellation window exists to allow everyone in the studio community to attend classes. If you need to cancel your attendance, please withdraw from the class using the app or our website. Unfortunately we can’t accept cancellations by phone, email or social media. If you do need to cancel a class, the following fee structure will apply:

• Early cancel ($0): If you cancel your booking a minimum of 10 hours before the scheduled start time, you won’t forfeit the session, or pay a fee. Hooray, and thank you!

• Late cancel ($5): If you cancel within 10 hours of the class start time, unfortunately you will forfeit the session, and be charged a cancellation fee of $5.

• No-show ($10): If you don’t cancel your class prior to the start time, and don’t attend, you will forfeit your session and be charged a cancellation fee of $10. 

In order to participate in classes and appointments at our studios, you must reserve your spot in advance by creating an account online and registering for class. Please also note the No-Show and Late Cancel policy which applies on all bookings.

Terms of Use on all Memberships and Session Packs

• Passes are non-refundable, cannot be extended and are not transferable between members.

• Unused classes will be forfeited.

• All class bookings are subject to our Class Booking and Cancellation Policy.

• These passes are for regularly scheduled group classes, and KioskPro sessions but exclude workshops or other special events.

• Please note the activation date which can be the date of purchase or date of first visit.

New Member Intro Offers

Our Intro Offers are available to new clients and can only be purchased once. Duplicate profiles will be deleted and associated passes returned.

Session Pack Expiry

• Single Casual Session purchases expire three (3) months after the date of purchase and cannot be extended.

• 10 Session Packs expire 5 months after the date of purchase and cannot be extended.

• 20 Session Packs expire 9 months after the date of purchase and cannot be extended.

• 50 Session Packs expire 12 months after the date of purchase and cannot be extended.

• Session Packs associated with Challenges may have a specific expiry period which will be detailed in the product description.

• No refunds will be given for expired and unredeemed classes.

WEEKLY, MONTHLY YEARLY AUTOPAY MEMBERSHIPS

Payments

• Billed weekly or monthly, annually and automatically renew. Please ensure sufficient funds are available on the direct debit date. Failed transactions will result in cancellation of your sessions bookings and/or termination of your membership. 

• You may cancel your membership anytime by emailing your local studio ahead of your next auto-renewing debit date or by cancelling via the app.

• Any unused classes within the respective membership period will expire and will not roll over to the next period.

Holds and Cancellations

• Cancellations and suspensions can be requested by contacting the studio of purchase directly in writing.

• You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.

• Holds, cancellations and changes to memberships cannot be backdated.

• Your cancellation will be applied at the end of your current billing cycle and cannot be cancelled mid billing cycle.

Speak with your health professional to help you decide which movement options are best for you during this time. Once you have a letter from your doctor, you're good to go. We have a pregnancy wedge in studio for those participating in Reformer classes.

Our classes are designed for adults, however children 10 years and over are welcome to participate in classes provided their parents or guardians consent. We require that parents or guardians also sign any contracts entered into if the person is under the age of 18 years. 

If you have a young one who needs to join you and sit nearby during class, please check with us first to make sure it's appropriate to do so. We can't allow children to sit in any yoga, meditation or stretch classes.